Effective Date: December 31, 2024
MivaBliss (“we”, “us”, or “our”) understands the importance of your privacy. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you visit or make purchases on our website mivabliss.com (the “Site”). By using our Site, you agree to the terms outlined in this Privacy Policy. If you disagree with any part of this Privacy Policy, please refrain from using our Site.
1. Information We Collect
We collect various types of information to enhance your experience and provide services more effectively. The following categories of information are collected:
1.1 Personal Identification Information
This includes the information you provide to us when you create an account, place an order, or communicate with us. This may include:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Payment information (credit/debit card details, banking information)
1.2 Account Information
When you create an account on our Site, we collect:
- Username
- Password
- Order history
- Preferences (such as product categories or payment options)
1.3 Usage Data
We collect information about how you access and use our Site, which helps us improve the functionality and performance of the Site. This includes:
- IP address
- Browser type and version
- Device information (e.g., device type, operating system)
- Pages you visit on our Site
- Time spent on specific pages
- Links clicked
1.4 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to monitor activity on our Site and hold certain information. Cookies are small files stored on your device, which help us:
- Improve user experience
- Analyze trends and usage patterns
- Provide personalized content
- Understand how visitors interact with the Site
You have control over cookie settings through your browser. You can choose to disable cookies, but this may affect your experience on the Site.
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 To Provide Our Services
We use your personal data to process your orders, fulfill deliveries, and ensure efficient customer service. This includes:
- Processing payments
- Shipping products to the correct address
- Managing returns and refunds
- Providing customer support
2.2 To Improve Our Site and Services
Usage data helps us analyze how customers use the Site and identify areas of improvement. This allows us to:
- Enhance the performance, design, and functionality of the Site
- Provide better recommendations and personalized experiences
- Address any technical issues, bugs, or service interruptions
2.3 Marketing and Communication
We may use your contact information to send marketing materials, promotions, product updates, or newsletters. You may choose to opt out of marketing communications at any time by:
- Clicking the “unsubscribe” link in our marketing emails
- Contacting us at info@mivabliss.com to request to be removed from our mailing list
2.4 For Legal Compliance and Protection
We may process your information if required by law or to protect our rights, customers, or the general public. This may include:
- Responding to legal requests, subpoenas, or court orders
- Protecting our intellectual property rights
- Investigating potential fraud or security breaches
- Ensuring compliance with local, state, or international regulations
3. Data Sharing and Disclosure
We do not sell, rent, or lease your personal information to third parties. However, we may share your information with trusted partners and service providers for specific purposes:
3.1 Third-Party Service Providers
We share your data with third-party providers who help us deliver our services, including:
- Payment Processors: Payment gateways that securely process your financial transactions.
- Logistics Providers: Shipping and courier companies that assist in delivering products.
- Marketing Partners: Ad agencies, analytics providers, or email marketing services that help us improve and target marketing campaigns.
These service providers are only allowed to use your data as necessary to fulfill their obligations and are contractually obligated to maintain the confidentiality of your personal information.
3.2 Legal Disclosures
We may disclose your personal information:
- In response to a legal process such as a court order, subpoena, or request from law enforcement.
- To enforce our Terms of Service, protect our legal rights, or investigate any fraudulent or unlawful activities.
3.3 Business Transfers
In the event that MivaBliss undergoes a business transaction such as a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction. We will notify you of such changes and update this Privacy Policy accordingly.
4. Data Security
We take the security of your personal data seriously. We have implemented technical, organizational, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption: Using SSL encryption for secure transactions and communication.
- Access Control: Limiting access to personal data to employees and service providers who need it to perform their jobs.
- Secure Servers: Hosting our data on secure servers to prevent unauthorized physical access.
While we strive to protect your information, please note that no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security, but we will take all reasonable measures to protect your data.
5. Your Rights and Choices
You have the following rights regarding your personal data:
5.1 Access and Rectification
You can request access to the personal data we hold about you and request corrections to any inaccuracies. To make such a request, please contact us at info@mivabliss.com.
5.2 Data Deletion
You can request that we delete your personal data under certain circumstances. However, please note that we may need to retain certain data for legal, accounting, or operational purposes.
5.3 Withdrawal of Consent
If we process your personal data based on your consent, you have the right to withdraw that consent at any time by contacting us. This will not affect the lawfulness of processing carried out before the withdrawal of consent.
5.4 Opt-Out of Marketing Communications
You can opt out of receiving marketing emails or communications by clicking the “unsubscribe” link in the email or by contacting us directly.
5.5 Data Portability
You may request a copy of your data in a structured, commonly used, and machine-readable format. You may also ask us to transfer your data to another service provider, where technically feasible.
6. Children’s Privacy
Our Site is not intended for children under the age of 18, and we do not knowingly collect or solicit personal data from children. If you are a parent or guardian and believe we have collected personal information from a child, please contact us so we can delete the information.
7. Retention of Data
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer necessary for these purposes, we will securely delete or anonymize it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. We will post any updates on this page and will indicate the “Effective Date” of the revised policy. We encourage you to periodically review this Privacy Policy for any changes.
9. Jurisdiction and Legal Matters
By using our Site, you agree that any disputes or legal matters arising from or related to this Privacy Policy or your use of the Site will be governed by the laws of India. The exclusive jurisdiction and venue for resolving disputes will be in Surat, Gujarat, India.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
MivaBliss
316, Sovereign shoppers, beside Sindhu Seva Samiti School, nr. Gangeshwar Mahadev Temple, Honey Park, Adajan Gam, Adajan, Surat, Gujarat 395009
Email: info@mivabliss.com
Phone/WhatsApp: +918401049442